Leasing Supervisor for The Park City Poipet

Leasing Operations:

• Oversee day-to-day leasing activities for assigned properties, ensuring high occupancy and retention rates.
• Conduct property tours, presentations, and demonstrations to prospective tenants, both in-person and virtually.
• Prepare and execute lease agreements, amendments, and renewals in compliance with company policies.
• Ensure leasing goals and targets are met consistently, reporting on leasing activity and performance to management.

Customer Relationship Management:

• Build and maintain positive relationships with potential tenants and current residents.
• Respond promptly to leasing inquiries, resolve tenant concerns, and ensure excellent customer service.
• Act as a liaison between tenants and management, addressing any issues or conflicts that arise during the leasing process.
• Ensure tenant satisfaction by addressing their needs and maintaining a high standard of service throughout their lease term.

Marketing and Promotions:

• Work with the marketing team to create and implement leasing marketing campaigns to attract prospective tenants.
• Promote the property's features and benefits through various channels (social media, website, brochures, etc.).
• Analyze market trends and adjust leasing strategies to ensure competitiveness in the market.

Lease Documentation and Compliance:

• Prepare and review all leasing documents, including applications, leases, and renewals, ensuring accuracy and compliance with local regulations.
• Ensure proper documentation of tenant background checks, credit checks, and other leasing compliance requirements.
• Maintain accurate records of leasing activities, payments, and tenant information in the company’s database.

Team Leadership and Supervision:

• Supervise and train leasing agents or assistants, providing guidance and support to ensure the successful execution of leasing processes.
• Conduct regular performance reviews of leasing staff and assist in resolving any issues they may encounter.
• Organize and lead regular team meetings to discuss leasing strategies, performance, and updates.

Bilingual Communication:

• Utilize fluency in both Chinese and English to communicate effectively with a diverse client base, ensuring all leasing information is clearly understood.
• Provide bilingual support for prospective and current tenants, answering inquiries, explaining leasing terms, and translating documents when necessary.
• Assist in the creation of marketing materials, leasing contracts, and other documents in both Chinese and English as required.

Tenant Retention and Lease Renewals:

• Implement strategies to increase tenant retention, such as timely lease renewals and proactive engagement with existing tenants.
• Coordinate and negotiate lease renewals, ensuring lease terms are competitive and in line with company standards.
• Follow up with tenants on renewal notices and ensure that renewal documentation is processed efficiently.

Property Inspections and Maintenance Coordination:

• Conduct regular property inspections to ensure the property is well-maintained and complies with leasing standards.
• Work closely with the property management or maintenance teams to address any issues that affect leasing or tenant satisfaction.