Reservation Manager for Smiling Gecko Cambodia
| For : | Cambodian Only |
| Categories : | Business Administration |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer |
| Location : | Kampong Chhnang |
| Hiring : | 1 Position |
| Closing Date : | 07th November 2024 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
Smiling Gecko Cambodia (SGC) was officially registered in 2014 as a local non-profit NGO in Cambodia. It provides direct aid in the form of finance and other support to the needy in Cambodia, sponsoring projects that are sustainable both from an ecological and economic standpoint. We created a self-sufficient ecosystem for rural communities in Cambodia including Smiling Gecko Campus and Farmhouse Resort & Spa and The Gong. Farmhouse Resort & Spa is located in the countryside about 65 km north of Phnom Penh, surrounded by paddy fields and rolling hills. The Farmhouse Resort & Spa has 34 tastefully furnished rooms and suites spread over 17 bungalows in a classic Khmer style and more contemporary. The resort features multiple dining options from the main Farmhouse Restaurant serving breakfast, lunch, and dinner, over a very relaxing pool lounge bar to the dining extravaganza of “Restaurant Un” and the even more exclusive “Chef’s Table” situated at the founder’s private bungalow. The Sanctuary Spa with treatment rooms in 8 free-standing buildings, its pool, and the adjoining Sanctuary Café. The Spa menu is extensive and ranges from classic massages and couple massages to treatments with sauna or whirlpool use. In addition, the spa has a fully equipped gym as well as a small and two large yoga shalas.
- Reservation Manager (1 Position)
- Manage the Reservations team & all rooms reservations processes for the hotel. For both individual and group bookings.
- Assist the sale manager in developing new reservation/revenue SOP’s for the team.
- Manage the reservation team to meet and exceed budgeted targets.
- Develop the reservation team to ensure the constant delivery of excellent guest and customer service.
- Ensure all email traffic is monitored, and reservations appropriately recorded and checked-dates, price, market segmentation, sources etc.
- Manage no-show and cancelled reservations and process charges according to hotel policy.
- Work closely with the related departments, Front Office, F &B and Housekeeping team.
- Deal with customer complaints & reviews in a professional and efficient manner, always ensuring guest satisfaction.
- Perform any other duties as assigned by Sale Manager/General Manager.
- Bachelor’s degree in hospitality management, business administration, or a related field preferred.
- Proven experience in a reservations or front office management role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with a focus on customer service.
- Good time management and risk management experience.
- Strong knowledge of reservation systems and software.
- Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, Publisher, Outlook
- Strong organizational and multitasking abilities, with attention to detail.
- Must be able to work flexible hours including evenings, weekends, and holidays.
- Leadership experience with the ability to motivate and develop a team.
If you are interested, please submit your CV & Cover Letter with your SALARY EXPECTATION.
The subject of email shall be Monitoring and Evaluation (M&E) Coordinator, MEP Technician, IT Officer, Teacher of English, Reservation Manager, Logistic Supervisor, Head Nurse
To email provided in the contact details.
Note! Only short-listed candidates will be contacted for interview.
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| Organization : | Smiling Gecko Cambodia |
| Email : | recruitment@smilinggecko-cambodia.org |
| Address : | , Srae Sar, Tbaeng Khpos Commune, Sameakki Mean Chey District, Kampong Chhnang Province, Cambodia |
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