Software Customer Service for Techbodia Co., Ltd.
Share
| For : | Cambodian Only |
| Categories : | Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English, Chinese |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 07th November 2024 |
| Salary : |
$300 - $1,000
|
| Experience : | Yes |
| Degree : | Bachelor |
Job Description
We are now looking for qualified candidate to fulfill the position below:
- Software Customer Service
Job Responsibilities & Duties
- Customer Support: Respond to customer inquiries and provide guidance on how to use the system/application. This might involve guiding a user through a complex feature.
- Issue Resolution: Assist customers in troubleshooting issues they encounter while using the system. This might involve walking the customer through a series of steps to solve a problem, or it might involve escalating a more complex issue to a higher level of support or the development team.
- Feedback Collection: Collect and categorize feedback from customers. This could be feedback about potential bugs, feature requests, user interface improvements, etc. This feedback is then communicated to the appropriate teams in the company.
- Cross Functional Collaboration: Work with other teams in the company, such as product, engineering and sales to provide the best possible service to customers. This might involve sharing customer feedback, alerting other teams to urgent issues, or coordinating on product releases.
Job Requirements
- Excellent communication in English and Chinese both written and verbal
- Strong problem-solving abilities.
- Experience with customer support or a similar role is a plus.
- Knowledge of the software being supported or similar software products.
- Ability to work in a fast-paced environment and handle multiple tasks at once.
- Familiarity with customer support tools and ticketing systems, such as YouTrack and JIRA.
- Basic understanding of software technologies.
- High level of patience and professionalism when dealing with challenging situations or customers
How to Apply?
Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.
Telegram: @Techbodia
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Techbodia Co., Ltd. |
| Email : | info.hr@techbodia.com |
| Tel : | 010 919 651 |
| Website : |
https://www.techbodia.com/ |
Other Opening Jobs from Techbodia Co., Ltd.
1 position
$400 - $700
07th November 2024
Phnom Penh
1 position
$300 - $1,000
07th November 2024
Phnom Penh
Free Job Newsletter
Get hot jobs update directly in your inbox, join our newsletter subscription.
Similar jobs
