Executive Assistant for Techbodia Co., Ltd.

Product Department Operations:

• Provide essential support to the product department to ensure smooth and efficient operations.
• Assist in coordinating and streamlining departmental tasks, ensuring that all processes run effectively.
• Respond promptly (within 15 minutes) to information requests from internal teams, especially the product department, to facilitate quick decision-making and problem-solving.
• Take on a variety of tasks and responsibilities as needed to ensure the product department functions seamlessly.

Information Management:

• Collect, organize, and maintain accurate documentation from third-party providers, including updates on API documents, product launches, and promotions.
• Develop and maintain a comprehensive knowledge base to ensure all teams have access to up-to-date and relevant information.
• Document and share insights and information within the organization to enhance team knowledge and efficiency.

Cross-Functional Collaboration:

• Collaborate with other departments such as engineering and sales to align efforts and provide the best possible service to customers.
• Facilitate clear and effective communication across teams, ensuring that all relevant information is shared and understood.

Communication and Liaison:

• Serve as a primary communication liaison between the company and third-party providers, ensuring timely and accurate exchange of information.
• Escalate urgent issues from third-party communication channels to the Product Team's Product Owner, ensuring rapid response and resolution.

Process Improvement:

• Regularly inspect and adapt workflows and problem-solving processes to enhance efficiency within the product department and across related teams.
• Proactively identify areas for improvement in communication, information management, and operational processes, and implement changes as needed.

Departmental Support:

• Take on any tasks that contribute to the smooth and efficient operation of the product department. This could include, but is not limited to, arranging meetings, handling administrative tasks, or coordinating with other teams to ensure that departmental objectives are met.