Front Office Host for Koh Russey Resort

General Responsibility

• Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
• Provide information regarding the Resort’s facilities & services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the Resort’s service or reputation.
• Always present a clean and tidy appearance in accordance with the Resort’s grooming standards.
• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Team Member Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings

Technical Expertise

• Front Office :
  • To check-in /out guests in accordance with established standards
  • Know and adhere to the following policies & procedures:
  • Rebates
  • Cash Advance
  • Travelers Checks
  • Credit Cards
  • Paid Out
  • Refund
  • Know and perform Night Audit procedures.
  • Provide/close safety deposit boxes for guests
  • Exchange money for guests in accordance with the Resort’s foreign exchange policy & procedure.
  • Pay attention to all guests in the Lobby / Front Desk area.
  • Telephone
  • Operate the switchboard
  • Place requested wake-up calls
  • Ensure all calls are answered courteously, efficiently and timely
  • Bill guests for manual calls in accordance with established policy
  • Ensure incoming faxes for guests are complete, legible and delivered to the room within 15 minutes after receipt.