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Customer Service for Forest Hill International School

For : Cambodian Only
Categories : Accounting, Admin / Supervisory, Customer Service/Support
Schedule : Full time job
Sex : Male, Female
Language : Khmer, English
Location : Phnom Penh
Hiring : 1 Position
Closing Date : 09th January 2025
Salary :
Negotiable
Experience : Minimum 2 years
Degree : Bachelor
Job Description

We are now looking for qualified candidate to fulfill the position below:

  • Customer Service
Job Responsibilities & Duties

CUSTOMER SUPPORT

  • Serve as the primary point of contact for parents, students, and visitors, ensuring prompt and professional responses to inquiries.
  • Manage and resolve complaints effectively, escalating issues to the appropriate department or leadership team when necessary.
  • Ensure all communication channels, including phone, email, and in-person interactions, are handled with professionalism and efficiency.

OPERATION EFFICIENCY

  • Maintain accurate records of interactions and resolutions, using CRM systems or similar tools.
  • Coordinate parent-teacher conferences, open house events, and other school-related activities.

PARENT AND COMMUNITY ENGAGEMENT

  • Foster a positive relationship with parents and other stakeholders by organizing engagement events and feedback sessions.
  • Collaborate with the admissions team to assist prospective families, ensuring a smooth onboarding experience.
  • Monitor and analyze feedback to recommend improvements to customer service processes and school policies.
Job Requirements

Education and Experience:

  • Bachelor’s degree.
  • Minimum 2 years of experience in customer service or administrative management, preferably in an educational setting.

Skills and Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficiency in Microsoft Office.
  • Knowledge of Cambridge International School curriculum and policies (preferred).
  • Personal Attributes:
  • Ability to work under pressure while maintaining a positive demeanor.
  • High level of cultural sensitivity and adaptability.
  • Strong organizational and multitasking abilities.

Work Conditions:

  • Full-time position, with occasional evening or weekend work for school events.
  • Primarily based in the school’s front office with regular interaction across departments.

Cooperate Competencies:

  • Full-time Strong commitment to Westline Education Group’s Mission, Vision and Values.
  • Respects and abides by WEG’s management policies, academic regulations, policies and procedures and guideline.
  • Sensitivity and adaptability towards culture, gender, religion, race, nationality, and age.
How to Apply?

Interested qualified candidates are invited to send your CV, and Cover letter to email address provided in the contact details.


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Company Information (Opening jobs)
Company : Forest Hill International School
Email : info@foresthillschool.edu.kh
Tel : 017 388 884
095 666 555
Address : #50, st. 271, Sangkat Tuek Thla, Khan Sen Sok, Phnom Penh, Cambodia

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