Guest Experience Attendant for Song Saa Private Island
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| For : | Cambodian Only |
| Categories : | Hotel/Restaurant |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Sihanouk Ville |
| Hiring : | 1 Position |
| Closing Date : | 28th December 2024 |
| Salary : |
Negotiable
|
| Experience : | Minimum 2 years |
| Degree : | Bachelor |
Job Description
Song Saa Private Island is Cambodia’s first private island resort, setting new benchmarks for luxury and sustainability. This award-winning five-star property has 24 luxurious villas built with sustainable materials and the most profound respect for the environment.
- Guest Experience Attendant
Job Responsibilities & Duties
- Providing a courteous, professional, efficient and flexible service consistent with the standards of Song Saa Private Island.
- Maintain a high level of knowledge about Song Saa Private Island facilities, guest experiences and services. To be prepared to answer any guest enquiries and questions.
- A constant source of information offering their assistance to all guests and colleagues.
- Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay. Overseeing daily guest communication.
- Preparing the guest personalized itinerary.
- Servicing all guest requirements and be a source of information on guest activities, experiences and food & beverage.
- Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
- Resolving guest complaints to the guest’s satisfaction within your level of authority, ensuring these issues are feedback to the staff to ensure that these incidents aren’t repeated
- Upholding the company beliefs and Brand DNA at all times to maximize guest satisfaction.
Job Requirements
Qualification & Experiences:
- A minimum of 2 year’s experience in a similar role in a 5star luxury hotel/resort environment.
- Strong problem solving skills, ability to handle difficult situations and guests.
- Excellent English communication and interpersonal skills.
- Able to live in a remote location and appreciation for island lifestyle.
- Is able to work in any given shifts.
- Ability to work in a remote location of island life
Knowledge & Competencies
- Highly motivated and good interpersonal skills
- Easily adapt to unpredictable events and work under pressure
- Ability to remain calm during challenging situations.
- Pro-active and reliable
- Customer Focus
- Team Work
How to Apply?
Interested applicants who meet these criteria should submit their CVs to email provided in the contact details.
Due to the nature of the position and the expected response we will only be able to respond to shortlisted candidates.
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Company Information (Opening jobs)
| Company : | Song Saa Private Island |
| Email : | talent@songsaa.com |
| Address : | Songsaa Private island |
| Website : |
https://www.songsaa.com/ |
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