Insurance Sales Consultant for Serendib Microinsurance Plc.

Sales and Product Knowledge

• Selling Insurance Products: sell all SMI products to customers based on customer needs.
• Educate Clients: Explain the different types of insurance policies available, their features, and benefits, helping clients make informed decisions.
• Propose Policies to Client Needs: Assess the needs of clients by gathering information and providing customized insurance solutions that meet their specific needs, preferences, and budget.

Lead Generation and Prospecting

• Identify Prospects: Actively prospect and generate new customers leads through various channels such as networking, referrals, advertising, and digital marketing.
• Cold Calling and Outreach: Reach out to potential clients through calls, emails, or meetings to introduce insurance products and services and generate interest.
• Lead Nurturing: Follow up with prospects who have shown interest in the past, converting leads into customers by addressing objections and presenting tailored solutions.

Sales Presentation and Quotation

• Provide Quotes: Offer accurate insurance quotes based on client information, helping them compare different options and premiums.
• Prepare and Present Proposals: Develop insurance proposals that outline coverage details, terms, premiums, and any discounts available to clients.
• Present Benefits: Emphasize the benefits of purchasing insurance, explaining the protection it provides against unexpected risks and financial losses.
• Customer Interaction and Relationship Building
• Build Relationships: Establish and maintain long-term relationships with clients by providing excellent customer service, addressing concerns, and keeping in touch to ensure continued satisfaction.
• Customer Consultation: Meet with clients (in person, over the phone, or online) to discuss their insurance needs, provide quotes, and offer advice on coverage options.
• Follow-Up: Keep in touch with potential clients to follow up on initial discussions, renewals, or other inquiries, ensuring a high conversion rate and customer retention.

Negotiation and Closing Sales

• Negotiate Terms: Work with clients to negotiate premium rates, policy terms, and additional coverage options that align with their needs and budget.
• Close Sales: Finalize insurance contracts by persuading clients to sign policies and making sure they understand the terms and conditions before proceeding.
• Administrative Tasks
• Documentation: Complete necessary paperwork for policy applications, endorsements, claims, and renewals. Ensure all documents are accurate and submitted promptly.
• Maintain Records: Keep detailed records of client interactions, sales, quotes, and policy renewals in daily, weekly, monthly records.
• Compliance: Ensure that all sales practices comply with regulatory requirements and company policies to avoid legal or ethical issues.
• Continuous Learning and Development
• Stay Updated on Industry Trends: Continuously update knowledge on insurance products, market trends, and regulations to remain competitive and provide accurate advice to clients.
• Product Training: Participate in training sessions on new insurance products or services to offer the best solutions to clients.
• Sales Skills Improvement: Enhance sales techniques, communication skills, and product knowledge to improve performance and increase conversion rates.