Call Center for Pizza 4P’S (Cambodia) Co., Ltd.
| For : | Cambodian Only |
| Categories : | Communications, Customer Service/Support |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 21st January 2025 |
| Salary : |
Negotiable
|
| Experience : | Yes |
| Degree : | Bachelor |
4P’s, headquartered in Saigon, Vietnam. Our main restaurant, Pizza 4P’s, has 39 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses," "Earth-to-people," and "Omotenashi" hospitality.
Currently, we are looking for qualified candidates with the positions below:
- Call Center (1 Position)
About the role
GSA as a central point of contact for guest inquiries and requests
Providing Information and Support:
- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.
- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers
- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.
Enhancing Guest Experience:
- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.
- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.
- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.
Responsibilities:
- Responsible for all Guest communication via web, email, and phone
- Communication with other departments to ensure positive Guest experience
- Complete the best working processes with the system, exploiting information specific to guest needs.
- Ensure information transmission is sufficient, accurate, and exceeds guest expectations
- One Touch Guest communication in resolving issues
- Ensure the transmission of 4P’s core values to guests through operation information: COMPASSION – AUTHENTICITY – KAIZEN – OMOTENASHI
- Endure the high-pressure, information & job skills will be trained
- Working in a team
- Listening skills
- Basic computer knowledge
- Be patient, flexible, and adaptable to work with new systems
- Problem-solving
Interested candidates can send their CVs and Cover Letters with the current photo of 4x6 to the email as provided in the contact details.
Only short-list candidates will be contacted for an interview.
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| Company : | Pizza 4P’S (Cambodia) Co., Ltd. |
| Contact Name : | Ms. Pich Sophany Ms. Sok Seavheng |
| Email : | pich.sophany@pizza4ps.com seavheng.sok@pizza4ps.com |
| Tel : | 099 916 405 077 909 575 |
| Address : | Shop F2-01, 2nd Floor, "313 Quayside", Building No. 313, Preah Sisowath Quay, Phum 1, Sangkat Chey Chomneas, Khan Doun Penh, Phnom Penh, Cambodia |
| Website : |
https://pizza4ps.com/ |
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