Assistant Manager for Onederz Phnom Penh

Operation Management:

• support the Hotel Manager in managing all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
• Ensure smooth daily operations and resolve operational issues promptly.
• Monitor and maintain the property’s quality and cleanliness standards.

Guest Relations:

• Ensure an excellent guest experience by addressing complaints, requests, and inquiries effectively.
• Actively engage with guests to gather feedback and improve service quality.
• Manage special requests or VIP services to enhance guest satisfaction.

Staff Supervision and Development:

• Supervise and motivate staff to meet and exceed performance expectations.
• Assist in recruiting, training, and scheduling team members.
• Conduct regular performance evaluations and provide constructive feedback.

Financial and Administrative Support:

• Assist in preparing and managing budgets, forecasts, and financial reports.
• Oversee cost controls and monitor inventory for supplies and amenities.
• Support the Manager with payroll, invoices, and other financial processes.

Sales and Marketing Support:

• Collaborate on strategies to increase occupancy and revenue, including promotions and packages.
• Maintain relationships with travel agents, tour operators, and local businesses.
• Ensure the property is well-represented on online booking platforms and social media.

Compliance and Safety:

• Ensure adherence to local laws, regulations, and hotel policies.
• Monitor health and safety practices, including fire safety and emergency procedures.
• Conduct regular inspections to ensure all facilities are well-maintained.