Field Service Engineer Supervisor for Noyakong Group Co., Ltd.
Share
| For : | Cambodian Only |
| Categories : | Business Administration, Engineering |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 26th April 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 5 years |
| Degree : | Bachelor |
Job Description
we’re looking for potential candidates very urgently to fulfil positions as below:
- Field Service Engineer Supervisor
Job Responsibilities & Duties
- Team Management
- Recruit, train, and mentor Field Service Engineers.
- Set performance goals and conduct regular performance evaluations.
- Provide leadership, guidance, and technical support to the team.
- Manage staffing levels and schedules to ensure adequate field coverage.
- Operational Oversight
- Develop and implement field service policies and procedures.
- Monitor and improve service efficiency, response times, and quality.
- Ensure all service activities comply with safety and regulatory standards.
- Maintain inventory of tools, spare parts, and equipment required for field operations.
- Customer Relationship Management
- Act as the main point of contact for escalated customer issues.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Collaborate with sales managers to understand client needs and expectations.
- Review customer feedback and implement improvements where needed.
- Strategic Planning and Reporting
- Analyze service data and generate reports on team performance and service metrics.
- Develop strategies to improve service delivery and customer satisfaction.
- Manage budgets related to field operations, including travel, repairs, and staffing.
- Identify opportunities to expand service offerings or improve cost efficiency.
- Technical Oversight
- Stay updated on industry trends, emerging technologies, and product advancements.
- Provide guidance on complex technical issues and problem-solving.
Job Requirements
- Bachelor’s degree in Engineering, Business Management, or a related field.
- 5+ years in a field service engineering role, with at least 2-3 years in a managerial or supervisory position.
- Proven experience managing teams in a technical field service environment.
- Technical Certifications: Relevant certifications (e.g., Six Sigma, ITIL, PMP) are a plus.
- Availability: Willingness to travel and work flexible hours, including weekends or holidays if needed.
- Hardworking, and honesty
- Good knowledge in English, computer applications MS office, Internet, Email
- Be able to work under pressure, tight timeline, strong Interpersonal skill
- Willing to work over time
How to Apply?
Interested candidate please submit CV & Cover Letter by using the contact detail. Only shortlisted candidates will be notified.
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
Company Information (Opening jobs)
| Company : | Noyakong Group Co., Ltd. |
| Email : | recruit@noyakong.com |
| Address : | #39, 1st floor, National Road No. 1, Phum Boeng Chhuk, Sangkat Nirouth, Khan Chbar Ampov, Phnom Penh, Cambodia |
Other Opening Jobs from Noyakong Group Co., Ltd.
1 position
Negotiable
26th April 2025
Phnom Penh
Free Job Newsletter
Get hot jobs update directly in your inbox, join our newsletter subscription.
Similar jobs
