Consultant for the Evaluation of the Mission Alliance Project “Business for Development” for Mission Alliance
Cambodian Only | |
Consultancy | |
Full time job | |
Male, Female | |
Khmer, English | |
Phnom Penh |
1 Position | |
03rd February 2025 | |
Negotiable
|
|
Yes | |
Bachelor |
The Business for Development (BfD) project, launched in Cambodia in 2022, is an innovative initiative that aims to empower rural entrepreneurs through tailored business training, digital coaching, centred around the Roksi chatbot. Roksi serves as a virtual business advisor, providing accessible and practical tools for entrepreneurs to improve their skills, run profitable businesses, and build economic resilience. The Roksi service can be broken down into 3 main components; 1) the Roksi chatbot hosted on Telegram which users first interface with; 2) online training modules that the chatbot guides users to; 3) and access to individual coaching services provided to those who complete the online training modules. As the Roski service described here is the fundamental part of the BfD project, evaluating Roski is synonymous with evaluating the project.
The overarching goal of this evaluation is to understand the Roksi services’ effectiveness and efficiency in providing business support to rural entrepreneurs. Mission Alliance (MA) is also interested in assessing the Roksi services’ scalability and sustainability in Cambodia. As MA develops a new country program for Cambodia with a focus on economic inclusion and youth empowerment, this evaluation will also explore Roksi’s use case within the broader country program. In the context of this program, it is critical to evaluate how the Roksi service supports and integrates with Mission Alliance’s partners in Cambodia, ensuring alignment with their strategies and strengthening collaborative efforts to achieve shared goals in community development.
- Consultant for the Evaluation of the Mission Alliance Project “Business for Development”
- Relevance:
- Is the Roksi service addressing the needs and priorities of its target users, particularly rural entrepreneurs in Cambodia?
- Do MA partners see the Roksi service as value added within their target areas?
- Coherence:
- How well does the Roksi service fit within the broader ecosystem of Mission
- Alliance’s programs and the development priorities in Cambodia?
- How does the Roksi service support and integrate with Mission Alliance’s partners in Cambodia, and to what extent does it align with their strategies and contribute to achieving their goals in community development?
- Effectiveness:
- Is the Roksi service achieving its intended objectives, such as improving users’ business skills, profitability, and economic resilience?
- What factors have contributed to or hindered the achievement of these objectives?
- How do the user interface, training modules, and coaching features contribute to the overall user experience and intended outcomes?
- Efficiency:
- How efficiently are resources being used to deliver the Roksi service, including training modules, coaching, and digital interfaces?
- What are the trade-offs between maximizing the number of users reached and fostering deeper synergies with local partners' work on economic inclusion?
- What opportunities exist to optimize resource use while balancing the goals of broad outreach and strategic alignment with local partners?
- Regarding cost-efficiency how does Roksi’s coaching component compared to traditional face-to-face coaching approaches? What are the Roksi services unique advantages and limitations compared to other approaches within business development? Estimates of future cost-efficiency are also of interest, given recent measures to reduce costs in the project.
- Impact:
- What measurable changes has the Roksi service brought to its users and their communities?
- How have the experiences from the BfD project so far informed future opportunities for collaboration between Mission Alliance and local partners?
- Sustainability:
- What measures or strategies can strengthen the long-term viability and scalability of the intervention?
- What are the natural next steps for users after benefiting from the Roksi service?
The evaluator(s) should have:
- Data Analysis Expertise: Ability to analyze quantitative and qualitative data to generate robust insights.
- Experience in Digital Service Evaluation: Familiarity with evaluating digital platforms or technology-based interventions, particularly in development contexts.
- Experience with entrepreneurship and MSMEs: The ideal evaluator has demonstrated expertise in entrepreneurship and working with MSMEs, particularly in rural or low-resource settings, and experience assessing digital tools for business development. Familiarity with the challenges faced by entrepreneurs and the ability to provide actionable recommendations for scalability and sustainability are essential.
Mission Alliance invites qualified consultants to submit a combined technical and financial proposal for the assignment. The technical proposal should outline your understanding of the Terms of Reference (ToR), proposed methodology, work plan, and relevant qualifications and experience. The financial proposal should provide a detailed budget, including all costs associated with delivering the assignment, expressed in USD. Proposals will be evaluated based on the quality and relevance of the technical proposal, as well as the cost- effectiveness of the financial proposal. Submissions can be sent to email provided in the contact details.
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