Customer Service Agent for Maersk
| For : | Cambodian Only |
| Categories : | Customer Service/Support, Logistics |
| Schedule : | Full time job |
| Sex : | Male, Female |
| Language : | Khmer, English |
| Location : | Phnom Penh |
| Hiring : | 1 Position |
| Closing Date : | 26th April 2025 |
| Salary : |
Negotiable
|
| Experience : | Minimum 1 year |
| Degree : | Bachelor |
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
- Customer Service Agent
- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more.
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- Professional Experiences
- 1-2 Year Knowledge on Import Field of Shipping Line or Logistics.
- Understanding the procedures of import shipment handling.
- Import documentation
- Related Procedures of terminal, customs, etc
- Invoicing, statement, and detention related.
- Skills and Others
- Flexibility in terms of the scope and responsibilities of the job
- Good at communication
- Good at managing customer experience
- Problems solving ability
- Multi-tasks
- A team Player who are able to work as a team to deliver team's goal.
- Computer skills (outlook, Microsoft Word, Excel)
- Writing skill (short, clear and simple for reader to understand)
- Time management
Interested qualified candidates are invited to the link below:
Customer Experience AgentCustomer Service Agent
Please email your resume to email provided in the contact details.
We will contact you if being shortlisted for next step.
Help Khmer Online Jobs
When you apply for this job, if possible please mention that "You see this job announcement in www.khmeronlinejobs.com".Thanks, From Khmer Online Jobs Team
| Company : | Maersk |
| Contact Name : | Chloe Too |
| Email : | chloe.too@maersk.com |
Other Opening Jobs from Maersk
