School Admissions Supervisor and Sales Coordinator for Brightstar International School of Phnom Penh Co., Ltd.

Admissions

• Admissions Management:
  • Oversee the end-to-end admissions process, ensuring a seamless and positive experience for prospective students and their families.
  • Collaborate with academic departments to provide accurate information on courses, curriculum, and admission requirements.
  • Generate and present detailed daily, weekly, and monthly reports on admissions statistics, enquiry conversion rates, and sales outcomes to the Senior Management Team.
• Sales and Outreach:
  • Develop and implement effective sales strategies to meet enrolment targets.
  • Build relationships with potential students and their families, addressing inquiries and concerns promptly and professionally.
  • Represent the school at educational fairs, community events, and other outreach opportunities to promote admissions.
  • Conduct tours of the school for prospective students and their families, showcasing the facilities and programmes on offer.
  • Conduct new parent orientations, informing them about our programmes, rules and policies, mission and school culture.
  • Participate in school events, open days, and information workshops, playing a key role in the promotion of the school to prospective families.
• Application Processing:
  • Review and evaluate student applications, ensuring all required documentation is submitted.
  • Communicate admission decisions to applicants and guide them through the enrolment process.
  • Maintain accurate and up-to-date records of all applicants.
• Collaboration:
  • Work closely with the marketing team to develop and distribute promotional materials highlighting the school's strengths and achievements.
  • Collaborate with academic departments to stay informed about programme updates and changes that may impact admissions.
  • Work closely with the Front Desk team to ensure smooth day-to-day operations, enrolments and retention processes.
  • Assist the Managing Director to supervise the Front Office Team.
• Customer Relationship Management (CRM):
  • Utilise CRM tools to track and manage leads, communicate with prospective students, and analyse data to improve conversion rates.
  • Maintain a database of prospective students and alumni for ongoing engagement and relationship-building.
• Admissions Performance Metrics: The School Admissions Supervisor and Sales Coordinator will be evaluated based on key admissions metrics, including but not limited to:
  • Enrolment Conversion Rate
  • Response Time to Inquiries
  • Customer Satisfaction Scores
  • Achievement of Enrolment Targets

Retention Strategies:

• Engagement Programmes:
  • Develop and implement student engagement initiatives to foster a sense of community and belonging among current students.
  • Collaborate with the academic department to organise events, workshops, and activities that enhance the overall student experience.
  • Communication and Feedback:
  • Establish regular communication with the principal to gather feedback from the termly student surveys on their experiences and address any concerns promptly.
  • Work closely with the principal to identify and address potential issues that may affect student satisfaction and retention.
• Retention Analysis:
  • Utilise data analytics and feedback mechanisms to identify trends and potential challenges in student retention.
  • Develop reports and recommendations for the senior leadership Team based on the analysis of retention data.
• Personalised Support:
  • Collaborate with the academic department to facilitate personalised support to students facing academic or personal challenges, connecting families with appropriate resources within the school's support network.
  • Act as a liaison between students and relevant departments to facilitate a smooth resolution of any issues impacting their academic progress.
• Re-enrolment Campaigns:
  • Collaborate with the marketing team to design and execute re-enrolment campaigns, emphasising the value of continuing education at our school.
  • Work closely with the school principal to design and implement targeted strategies to address the specific needs and concerns of students considering withdrawing from the school.